FREQUENTLY ASKED QUESTIONS

J&G® Jewelry Store: Your Questions Answered

Ordering & Payment: Find answers to your questions about payment methods, accepted currencies, and processing times.

Accepted Payment Methods: Discover our wide range of payment options, including credit cards, PayPal, bank transfers, and cryptocurrency.

Supported Currencies: Shop with ease in US dollars, our currently accepted currency.

Shipping & Delivery: Get details on estimated delivery times and shipping options.

Delivery Timeframes: Get an estimated timeframe for receiving your order based on your location.

Jewelry Authenticity: Learn about the quality and genuineness of our gold, silver, platinum, and diamond jewelry.

Jewelry Certification: Learn about the certification process for some of our gold, diamond, and other precious jewelry.

Returns & Exchanges: Understand our return and exchange policies for damaged or incorrect items.

Return & Exchange Window: Understand the 30-day window for requesting exchanges or returns.

 

Order & Shipping

1) What are your shipping options and costs?

We offer a variety of shipping options to suit your needs. You can find a detailed breakdown of shipping times and costs during checkout based on your location and chosen service.

DHL | UPS | FEDEX

2) How long does it take to receive my order? (LOCAL U.S.)

Delivery times vary depending on your chosen shipping method and location (3-7d). However, you will receive an estimated delivery timeframe during checkout and a tracking number once your order ships.

3) Do you ship internationally?

Yes, we offer international shipping to many countries. Please note that international shipping may have additional costs and longer delivery times (7-15 d). You can see the available options and costs during checkout.

4) Can I track my order?

Absolutely! Once your order ships, you will receive a notification with a tracking number that allows you to follow your package's progress or in our tracking number page.

5) What happens if my order arrives damaged?

We take great care to ensure your jewellery arrives safely. However, if your order does arrive damaged, please contact us immediately at contact@jewelleryandgold.com or +1(619)7386088. We will be happy to assist you with a replacement or refund.

 

Payment Methods

6) What payment methods do you accept?

We offer a variety of secure payment options for your convenience, credit cards (Visa, Mastercard, American Express), debit cards, Paypal, Stripe, Apple Pay, Shopify Pay, and Google Pay.

7) Is your website secure for online payments?

Yes, our website uses industry-standard security measures to protect your financial information during checkout. We do not store your full credit card details on our servers.

8) Do you offer financing options?

We currently do not offer financing options directly. However, you may want to check with your credit card issuer or financing provider to see if they offer installment plans for online purchases.

 

 

Exchange & Return

9) What is your return policy?

We want you to be completely satisfied with your purchase. You can return most unworn and undamaged jewellery within 30 days of receipt for a full refund. Please see our full return policy for details on exclusions and procedures return policy page.

10) Can I exchange an item for a different size or style?

Yes, you can exchange an eligible item for a different size or style within 30 days of receipt. Please see our full return policy for details on exclusions and procedures return policy page.

11) Who pays for return shipping?

We offer free return shipping within U.S. and International Countries and We accept returns with prepaid shipping labels at a discounted rate.

12) How long does it take to process a return or exchange?

We strive to process returns and exchanges as quickly as possible. Typically, you can expect a response within 5 business days of receiving your return.

13) What happens if I receive an incorrect item?

We apologize if you receive an incorrect item. Please contact us immediately at contact@jewelleryandgold.com or +1(619)7386088. and we will be happy to arrange for the correct item to be shipped to you at no additional cost.

14) Can I return loose gemstones?

Loose gemstones can be returned within 30 Days for a full refund, provided they are unopened and in their original packaging.

 

Additional Considerations

15) What is the difference between 925 silver, sterling silver, and fine silver? (Product Information)

These terms are often used interchangeably to refer to silver with a purity of 92.5%. Pure silver, also known as fine silver, has a purity of 99.9%, but it is too soft for most jewelry applications. Sterling silver is the standard alloy for jewelry making, as it offers a good balance of durability and shine.

16) What is the difference between 14k, 18k, and 24k gold? (Product Information)

The karat value of gold indicates its purity. 24k gold is the purest form, but it is also very soft and expensive. 18k gold is a popular choice for jewelry as it offers a good balance of purity and durability. 14k gold is a more affordable option, but it contains a slightly lower percentage of pure gold.

17) How do I care for my jewelry? (Product Care)

To keep your jewelry looking its best, avoid exposing it to harsh chemicals, lotions, and perfumes. Store your jewelry in individual pouches or compartments to prevent scratches. Clean your jewelry regularly with a soft cloth and mild soap.

18) Can I customize a piece of jewelry? (Custom Orders)

Yes, we offer a variety of customization options for our jewelry. You can choose from different gemstones, metals, and finishes to create a truly unique piece. Please contact us for more information about our custom jewelry services.

19) Do you offer gift wrapping? (Gift Options)

Yes, we offer beautiful gift wrapping for all occasions. You can select gift wrapping during checkout and add a personalized message.

20) What is your warranty policy? (Warranty Information)

We stand behind the quality of our jewelry. All of our jewelry is covered by a 1 year warranty against defects in materials and workmanship. Please see our warranty policy for more details. 

21) Is the Silver I am buying real?

All items displayed in the product catalog that contain silver in both their image and description is 100% genuine silver, in some cases the silver comes certified with paper and in others not, please read the description before making your purchase.

22) Is the Gold I am buying real?

All items displayed in the product catalog that contain gold in both their image and description is 100% genuine gold, in some cases the gold comes certified with paper and in others not, please read the description before making your purchase.

23) Is the Platinum I am buying real?

All items displayed in the product catalog that contain platinum in both their image and description is 100% genuine platinum, in some cases the platinum comes certified with paper and in others not, please read the description before making your purchase.

24) Is the Lab-Grown Diamond I am buying real?

All items displayed in the product catalog that contain lab-grown diamond in both their image and description is 100% genuinelab-grown diamond, in some cases the lab-grown diamond comes certified with paper and in others not, please read the description before making your purchase.

25) Is the Moissanite I am buying real?

All items displayed in the product catalog that contain platinum in both their image and description is 100% genuine platinum, in some cases the platinum comes certified with paper and in others not, please read the description before making your purchase.

26) Is the Emerald I am buying real?

All items displayed in the product catalog that contain lab-grown diamond in both their image and description is 100% genuinelab-grown diamond, in some cases the lab-grown diamond comes certified with paper and in others not, please read the description before making your purchase.

27) Is the Gemstone I am buying real?

All items displayed in the product catalog that contain platinum in both their image and description is 100% genuine platinum, in some cases the platinum comes certified with paper and in others not, please read the description before making your purchase.