Our Quality Promise: Warranty Information
At Jewellery & Gold, we are dedicated to offering you authentic, high-quality watches. We understand the importance of your investment, which is why we back every watch with a full warranty.
Types of Warranty Coverage
Our J&G Extended Warranty
For select brands, we offer our own two-year worldwide extended warranty. This warranty covers the internal mechanism of the watch against manufacturing defects. If your watch malfunctions, we will manage the repair.
International Manufacturer Warranty
Many of our watches come with the international manufacturer's warranty card (from 1 to 5 years). With this, you can visit any authorized service center for the brand worldwide to make a claim.
How to Claim Your Warranty: A Simple Process
- Contact Us: Email contact@jewelleryandgold.com with details of the issue and your order number.
- Evaluation: Our team will assess the issue and guide you on the next steps.
- Resolution: Depending on the case, we will instruct you to send the watch to our service center or an authorized manufacturer's center. We will manage the process to ensure your watch is repaired and returned in perfect condition.
Warranty Coverage Details
What's Covered
- The internal watch mechanism.
- Manufacturing defects in the movement.
- Hands and hour markers.
What's Not Covered
- Water/moisture damage (beyond specified limits).
- Damage to the case, glass, strap, or bracelet.
- Damage to the crown, stem, clasps, or buckles.
- Missing stones or gems.
- Normal wear and tear from daily use.
- Battery damage.
- Any damage from improper use or accidents.
Important: Any service or repair performed by an unauthorized third party will void our warranty.
Warranty Details by Brand
Manufacturer Warranty
These brands include the official manufacturer's warranty, valid internationally.
| Brand Name | Warranty |
|---|---|
| Adee Kaye | 3 Years Limited Warranty |
| Arbutus | 2 Years International Warranty |
| Aries Gold | 1 Year International Warranty |
| Armand Nicolet | 2 Years International Warranty |
| AVI-8 | 2 Years International Warranty |
| Bastian Antoni | 2 Years International Warranty |
| Burberry | 1 Year International Warranty |
| Certina | 2 Years International Warranty |
| Daniel Wellington | 1 Year International Warranty |
| Dwiss | 2 Years International Warranty |
| French Connection | 1 Year International Warranty |
| Hemel | 2 Years International Warranty |
| Independent | 1 Year International Warranty |
| Invicta | 1 Year International Warranty |
| J. Springs by Seiko | 1 Year International Warranty |
| Jacques Lemans | 1 Year International Warranty |
| M2Z | 2 Years International Warranty |
| Maserati | 2 Years International Warranty |
| Brand Name | Warranty |
|---|---|
| Mathey-Tissot | 3 Years International Warranty |
| Mazzucato | 2 Years International Warranty |
| Morellato | 2 Years International Warranty |
| Nappey | 5 Years International Warranty |
| Oui & Me | 2 Years International Warranty |
| Out Of Order | 2 Years International Warranty |
| Philip Watch | 2 Years International Warranty |
| Pierre Cardin | 1 Year International Warranty |
| RATIO | 2 Years International Warranty |
| S. Coifman | 3 year international Warranty |
| Sector | 3 Years International Warranty |
| Sicura | 1 Year International Warranty |
| Stuhrling Original | 1 Year International Warranty |
| Suunto | 1 Year International Warranty |
| Swiss Alpine Military | 3 Years International Warranty |
| Thomas Earnshaw | 2 Years International Warranty |
| Trussardi | 2 Years International Warranty |
| Westar | 1 Year International Warranty |
Jewellery And Gold Warranty
For these brands, we provide our own extended warranty or the manufacturer's warranty as specified, ensuring your peace of mind.
| Brand Name | Warranty |
|---|---|
| Adidas | 1 Year International Warranty |
| Anne Klein | 1 Year International Warranty |
| Armani Exchange | 1 Year International Warranty |
| Armitron | 2 Year International Warranty |
| Bauhaus | 2 Years International Warranty |
| Baume & Mercier | 1 Year International Warranty |
| Braun | 1 Year International Warranty |
| Breitling | Our extended two years worldwide warranty |
| Bulova | 3 Years International Warranty |
| Casio | 1 Year International Warranty |
| Citizen | 1 Year International Warranty |
| Cluse | 1 Year International Warranty |
| Coach | 1 Year International Warranty |
| Diesel | 1 Year International Warranty |
| DKNY | 1 Year International Warranty |
| Edox | 1 Year International Warranty |
| Emporio Armani | 2 Years International Warranty |
| Esprit | 1 Year International Warranty |
| Fcuk | 1 Year International Warranty |
| Ferrari | 2 Years International Warranty |
| Festina | 2 Years International Warranty |
| Fossil | 1 Year International Warranty |
| Frederique Constant | 1 Year International Warranty |
| Furla | 2 Years International Warranty |
| GaGa Milano | 1 Year International Warranty |
| GARMIN | 1 Year International Warranty |
| Gucci | 2 Years International Warranty |
| Hamilton | Our extended two years worldwide warranty |
| Hugo Boss | 1 Year International Warranty |
| Ice | 2 Years International Warranty |
| Ingersoll | 1 Year International Warranty |
| Iron Annie | 2 Years International Warranty |
| IWC | Our extended two years worldwide warranty |
| Kate Spade | 2 Years International Warranty |
| Kenneth Cole | 1 Year International Warranty |
| Brand Name | Warranty |
|---|---|
| Klasse14 | 1 Year International Warranty |
| Kolber | 1 Year International Warranty |
| Lacoste | 1 Year International Warranty |
| Longines | Our extended two years worldwide warranty |
| Luminox | Our extended two years worldwide warranty |
| Marc Jacobs | 2 Years International Warranty |
| Michael Kors | 1 Year International Warranty |
| Mido | Our extended two years worldwide warranty |
| Movado | 1 Year International Warranty |
| Nautica | 1 Year International Warranty |
| Nixon | 1 Year International Warranty |
| Omega | Our extended two years worldwide warranty |
| Orient | 1 Year International Warranty |
| Oris | Our extended two years worldwide warranty |
| Panerai | Our extended two years worldwide warranty |
| Police | 1 Year International Warranty |
| Raymond Weil | 2 Years International Warranty |
| Refurbished | Our 1 Year International Warranty |
| Seiko | 1-2 years International Warranty |
| Seven Friday | 2 Years International Warranty |
| Skagen | 2 Years International Warranty |
| Swatch | 1 Year International Warranty |
| Tag Heuer | Our extended two years worldwide warranty |
| TechnoMarine | 1 Year International Warranty |
| Timex | 1 Year International Warranty |
| Tissot | Our extended two years worldwide warranty |
| Tommy Hilfiger | 1 Year International Warranty |
| Victorinox | 1 Year International Warranty |
| Vostok Europe | 2 Years International Warranty |
| Zeppelin | 2 Years International Warranty |